Global Night-Shift Order Entry Specialist

Mettler-Toledo International, Inc; Petaling Jaya; Sur place; MYR 45 000 - 78 000; Plein temps

Avantages offerts par ce poste

Permanent employment

Contractual bonus 1.5 months

Medical care with dental entitlements

Life insurance

Public transport accessible

Diversity, flexible and fun culture

Résumé du poste

Mettler-Toledo International, Inc. is hiring in Malaysia to support order processing and customer service operations. The role focuses on triaging inquiries, entering orders and complaints accurately, processing billing entries, and maintaining data quality across multiple channels.

The ideal candidate is fluent in English, a strong communicator, and comfortable working across cultures. Permanent employment offers medical care, life insurance, and a diverse, supportive workplace, with potential

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree.
• Fluent in English; knowledge of other Asian languages is an added asset.
• Able to work cross-culturally and across functions.
• Willing to commit to a permanent night shift schedule (8:00 PM - 5:00 AM) if required.

Responsabilités

• Triage emails and enquiries (orders and complaints) across multiple channels.
• Acknowledge and enter sales orders and/or complaints promptly and accurately.
• Process orders and billing entries; support data integrity and issue resolution.
• Identify and resolve order/data discrepancies and communicate with stakeholders.
• Coordinate with teams to meet KPIs and continuous improvement initiatives.
• Schedule work within set timeframes and maintain documentation per procedures.

Connaissances

Analytical skills

Interpersonal skills

Communication skills

Customer oriented

Self-starter

Influencing ability

Trend analysis

Innovative mindset

Resilient

Formation

Diploma or BS/BA in Business Administration/Statistics/Economics/Logistics

Description du poste

Mettler-Toledo International, Inc. is hiring in Malaysia to support order processing and customer service operations. The role focuses on triaging inquiries, entering orders and complaints accurately, processing billing entries, and maintaining data quality across multiple channels.

The ideal candidate is fluent in English, a strong communicator, and comfortable working across cultures. Permanent employment offers medical care, life insurance, and a diverse, supportive workplace, with potential