Order Entry Specialist (Night Shift)

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Permanent employment

Contractual bonus 1.5 months

Medical care with dental entitlements

Life insurance

Public transport accessible

Diversity, flexible and fun culture

Job summary

Mettler-Toledo International, Inc. is hiring in Malaysia to support order processing and customer service operations. The role focuses on triaging inquiries, entering orders and complaints accurately, processing billing entries, and maintaining data quality across multiple channels.

The ideal candidate is fluent in English, a strong communicator, and comfortable working across cultures. Permanent employment offers medical care, life insurance, and a diverse, supportive workplace, with potential

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree.
• Fluent in English; knowledge of other Asian languages is an added asset.
• Able to work cross-culturally and across functions.
• Willing to commit to a permanent night shift schedule (8:00 PM - 5:00 AM) if required.

Responsibilities

• Triage emails and enquiries (orders and complaints) across multiple channels.
• Acknowledge and enter sales orders and/or complaints promptly and accurately.
• Process orders and billing entries; support data integrity and issue resolution.
• Identify and resolve order/data discrepancies and communicate with stakeholders.
• Coordinate with teams to meet KPIs and continuous improvement initiatives.
• Schedule work within set timeframes and maintain documentation per procedures.

Skills

Analytical skills

Interpersonal skills

Communication skills

Customer oriented

Self-starter

Influencing ability

Trend analysis

Innovative mindset

Resilient

Education

Diploma or BS/BA in Business Administration/Statistics/Economics/Logistics

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Desired Outcomes:

• Perform Email Triage as needed, containing enquiries, orders & complaints
• Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
• Execute and manage order processing transaction accurately and promptly
• Billing plan/ downpayment creation during order entry
• Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly
• Where appropriate, implement preventive measures to avoid recurrence
• Perform housekeeping activities for open orders
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI's) and meet Development Plan
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Key Behavioural Competencies Required

• Excellent analytical, interpersonal & communication skills
• Highly customer & business oriented
• Self-starter with a proactive approach
• Strong interpersonal skills and influencing ability
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient

Technical Skills, Knowledge and Experience Required

Mandatory:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• A good team player with ability to work cross culture and function
• Fluent in English. Knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function

Preferred:

• Flexible to work in different global time zones for meetings and calls.
• Ability to commit to a permanent night shift schedule (8:00 PM - 5:00 AM)

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

• 1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html