Global MLM Operations Lead — IBO Support & Events

Sunrider International (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Parking

Group insurance

Family medical benefits

Flexi work

Job summary

Sunrider International (Malaysia) Sdn Bhd is seeking a meticulous Business Services Executive to support IBO inquiries, onboarding, and commissions, while coordinating events and campaigns in Malaysia. The role requires 2+ years in customer service or operations, strong Chinese proficiency, and English/Bahasa Malaysia communication.

Travel and after-hours work may be needed. The position offers daily office-based duties with engagement in product trainings, promotions, and BD reporting.

Qualifications

• Diploma or degree in Business, Marketing, Nutrition, Education/Training, or related field.
• Minimum 2 years’ experience in customer service, business operations, distributor support, in direct selling/MLM preferred.
• Proficiency in Chinese is a MUST as most of our distributors and target customers are Chinese-speaking.
• Strong interpersonal and communication skills in English & Bahasa Malaysia
• Good business acumen and understanding of market development and distributor engagement.
• Able to work independently and as part of a team.
• Willing to travel and work outside regular hours, including weekends/public holidays when needed.
• Proficient in Microsoft Office and comfortable using digital tools for training and communication.

Responsibilities

• Act as the primary contact for IBO inquiries, providing timely and effective support.
• Assist with product defect inquiries and ensure resolution within the given timeframe.
• Ensure smooth handling of IBOs onboarding, engagement and renewals.
• Assist in the preparation and organization of company events (internal & external) including but not limited to Sunrider Product Opportunity Meetings, Training Sessions, and Leadership Development Programs.
• Provide logistical and administrative support for company events, ensuring a seamless experience for IBOs.
• Validate commissions and bonuses to ensure accuracy.
• Assist IBOs in understanding compensation structures, promotions, and incentives.
• Assist IBOs with business operations, including daily order processing & month end closing, commission-related matters, bonus entitlements and account updates.
• Manage IBOs documentation and records, ensuring accuracy and compliance.
• Coordinate and support company campaigns, promotions, and incentive programs.
• Work closely with the BD team to track and report key business metrics.

Skills

Chinese language

English language

Bahasa Malaysia

MS Office

Customer service

Teamwork

Communication

Education

Diploma or Degree in Business/Marketing/Nutrition/Education/Training or related field

Tools

Microsoft Office

Job description

Sunrider International (Malaysia) Sdn Bhd is seeking a meticulous Business Services Executive to support IBO inquiries, onboarding, and commissions, while coordinating events and campaigns in Malaysia. The role requires 2+ years in customer service or operations, strong Chinese proficiency, and English/Bahasa Malaysia communication.

Travel and after-hours work may be needed. The position offers daily office-based duties with engagement in product trainings, promotions, and BD reporting.