Global Logistics & Import/Export Lead (Malaysia)

ByteDance; Kulai; On-site; MYR 180,000 - 240,000; Full time

Job summary

ByteDance seeks a seasoned Supply Chain Manager – Import & Export (Malaysia) to lead end-to-end import operations and ensure smooth customs clearance for shipments entering Malaysia. The role drives compliance with local regulations, oversees tax exemption programs, and coordinates with government agencies such as MIDA, MDEC, MOF, and Customs.

You will ensure accurate documentation and cross-functional collaboration to mitigate risk.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, International Trade, Business Administration, or related field.
• Minimum 5 years of experience in import/export operations, customs compliance, or international logistics management.
• Strong understanding of Malaysia customs regulations, SST, tax exemption frameworks, and trade compliance requirements.
• Hands-on experience coordinating with MDEC, MOF, Customs, or related government agencies.
• Familiarity with shipment documentation verification and customs declaration processes.
• Experience managing freight forwarders, customs brokers, and transportation providers.
• Strong analytical, problem-solving, and stakeholder management skills.

Responsibilities

• Manage end-to-end importation processes for all inbound shipments into Malaysia, ensuring timely customs clearance and delivery.
• Oversee shipment planning, customs declaration readiness, cargo tracking, and escalation management.
• Coordinate with freight forwarders, customs brokers, carriers, warehouses, and internal stakeholders to ensure operational efficiency.
• Ensure compliance with Malaysia customs regulations, trade compliance requirements, and company policies.
• Lead applications and management of tax exemption and BG programs related to importation activities.
• Coordinate closely with government agencies including MIDA, MDEC, MOF, Malaysian Customs Department.
• Monitor validity, utilization, and renewal BG of tax exemption approvals and permits.
• Support audits, compliance reviews, and government reporting requirements.
• Drive process optimization initiatives to improve import efficiency, reduce clearance lead time, and minimize operational risks.
• Establish SOPs, KPI tracking, and operational governance mechanisms.
• Support regional and global supply chain initiatives as required.
• Identify operational, customs, and compliance risks proactively and implement mitigation plans.
• Manage urgent shipment escalations and customs clearance issues to minimize business impact.
• Maintain strong working relationships with external logistics partners and government authorities.

Skills

Import/export operations

Customs compliance

Stakeholder management

Documentation verification

Regulatory coordination

Education

Bachelor’s degree

Tools

Freight forwarders

Customs brokers

Job description

ByteDance seeks a seasoned Supply Chain Manager – Import & Export (Malaysia) to lead end-to-end import operations and ensure smooth customs clearance for shipments entering Malaysia. The role drives compliance with local regulations, oversees tax exemption programs, and coordinates with government agencies such as MIDA, MDEC, MOF, and Customs.

You will ensure accurate documentation and cross-functional collaboration to mitigate risk.