Global Junior Tech & Product Support — Mandarin

XFUSION TECHNOLOGIES MALAYSIA SDN. BHD.

Kuala Lumpur

On-site

MYR 24,000 - 38,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

XFUSION TECHNOLOGIES MALAYSIA SDN. BHD. is seeking a Junior Technical Support & Product Support Executive in Kuala Lumpur. The role focuses on providing technical assistance and resolving customer issues for our products and solutions, with emphasis on Mandarin-speaking customers.

The position welcomes fresh graduates or those with up to 1 year of relevant experience. Strong communication in English and Mandarin is required to ensure effective interactions with clients and internal teams.

Qualifications

Fresh graduates welcome; candidates with up to 1 year of related experience preferred.
Strong communication skills and ability to interact with Mandarin-speaking customers.

Responsibilities

Provide technical support and assist in resolving customer issues related to the company's products and solutions.
Follow up on customer inquiries, troubleshoot technical problems, and coordinate with relevant teams for timely resolution.
Assist in product configuration, quotation preparation, and technical documentation for international opportunities.
Support bid and tender preparation by gathering product information and ensuring accurate documentation.
Coordinate with sales, technical, and other internal teams to ensure smooth workflow and efficient service delivery.