Global IT Operations Engineer (SAP & Monitoring)

Wurth IT Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Würth IT Malaysia Sdn. Bhd. is seeking a System Engineer Operations to join the global IT Operations team. You will monitor and maintain SAP and non-SAP landscapes, coordinate batch jobs, and support SAP printing and spool management.

The role requires 3+ years in IT operations, strong English communication, and familiarity with ITSM processes. Travel to Germany and Canada is planned annually, with on-site shifts in Malaysia and on-call duties.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent qualification.
• More than 3 years of IT operations experience in a complex environment.
• Experience with monitoring and observability, including metrics, logs, alerts and dependencies.
• Experience with Honico / Stonebranch BatchMan or comparable SAP batch and job scheduling solution.
• Experience in SAP Basis operations, particularly spool management, printing, and queues.
• Knowledge of scripting or automation (PowerShell, Bash) is beneficial.
• Confident use of ITSM processes (incident, problem, change).
• Analytical thinking, meticulous mindset, and ability to work under time pressure.
• English communication; German is an advantage.

Responsibilities

• Drive stable, high-performing operation of IT infrastructure, platforms and applications as part of the global Operations team.
• Analyse and resolve technical issues independently and escalate as needed.
• Operate and develop monitoring/observability solutions with metrics, logs, alerts, dashboards.
• Monitor SAP job chains and batch processing; analyse failures and ensure timely recovery.
• Ensure reliable SAP print operations using VPSX (LRS software).
• Handle incidents, service requests, problems and changes per ITSM; document root causes and handovers.
• Improve operational processes, monitoring rules, runbooks to reduce manual effort.
• Support planned maintenance, releases and changes with technical prep and follow-up.
• Maintain operations documentation for service reviews and audits.
• Act as technical representative and share expertise in the team.
• Provide follow-the-sun coverage by shifts during Malaysian day time and on-call on holidays/weekends.
• Travel internationally at least one month per year to Germany and Canada for on-site collaboration.

Skills

Monitoring and observability

SAP batch scheduling

Incident/problem/change management

English communication

Scripting (PowerShell/Bash)

Analytical thinking

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Honico BatchMan

Stonebranch BatchMan

PowerShell

Bash

Job description

Würth IT Malaysia Sdn. Bhd. is seeking a System Engineer Operations to join the global IT Operations team. You will monitor and maintain SAP and non-SAP landscapes, coordinate batch jobs, and support SAP printing and spool management.

The role requires 3+ years in IT operations, strong English communication, and familiarity with ITSM processes. Travel to Germany and Canada is planned annually, with on-site shifts in Malaysia and on-call duties.