Global SAP EWM Logistics Specialist (2nd‑Line Support)

Wurth IT Malaysia Sdn. Bhd.

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

14 days+

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Job summary

Würth IT Malaysia Sdn. Bhd. is seeking an experienced SAP Logistics Support Consultant (WM/EWM) to join our global logistics support team.

You will provide second-level support for SAP WM and EWM, focusing on SAP EWM while leveraging hands-on warehouse and logistics know-how to ensure stable operations across Würth Group sites. As part of a collaborative international team, you will analyze incidents, document solutions, and work with third-level experts to deliver sustainable improvements.

Qualifications

Degree in Computer Science, Business Informatics, or a related field, plus several years of professional experience in SAP support, ideally focused on logistics.
Strong knowledge of SAP EWM (priority) and solid knowledge of SAP WM/MM, with additional exposure to logistics components such as warehouse automation (MFS integration), transport service provider connections, or SAP TM.
Practical experience with customizing and debugging to support error analysis.
Hands-on background in warehouse or logistics operations, ideally including participation in SAP EWM implementations.
Proven ability to document processes, solutions, and procedures in a structured and accessible way.
Strong analytical skills, solution orientation, and structured working style.
Excellent communication skills in English; German language skills are a strong advantage.
Willingness to travel internationally on occasion for project, support, or training assignments.
Ability to work effectively with stakeholders at all levels and deliver practical, value-driven support.

Responsibilities

Handle incidents and customer requests in SAP Solution Manager, including requirements gathering, error analysis, and providing proposed solutions for implementation by higher-level support.
Provide in-depth analysis and resolution for SAP WM and EWM incidents at second-level support. Collaborate with third-level support for complex cases, ensuring accurate documentation, testing, and follow-up until resolution.
Support the implementation of sustainable solutions by coordinating with third-level support, ensuring proper testing and deployment.
Advise internal teams and users on logistics processes within the SAP environment, leveraging your operational knowledge.
Document processes, solutions, and best practices to build a strong knowledge base and ensure consistent support quality.
Enhance and optimize support processes, knowledge management, and standard operating procedures.
Apply your warehouse and logistics background to validate system behavior against real operational workflows.
Collaborate with international colleagues and customers in a global support setup.
Occasionally travel to provide support during implementations, workshops, or trainings.