Global EOR Operations Specialist (Process Management)

HIWORK SDN BHD; Kuala Lumpur; Sur place; MYR 70 000 - 100 000; Plein temps

Résumé du poste

HIWORK SDN BHD is seeking an organized, hands-on Global EOR Operations Specialist (Process Management) to support and optimize our global employer of record operations. You will collaborate with internal teams and overseas partners to document workflows, maintain SOPs, and ensure timely delivery of onboarding, payroll, changes, and offboarding.

Key duties include developing standards, ensuring consistent execution, monitoring data quality, and covering core processes during team absences.

Qualifications

• At least 3 years of experience in HR operations, payroll, or related service delivery.
• Experience with EOR or multi-country operations is a plus.
• Ability to turn day-to-day practices into clear procedures and checklists.

Responsabilités

• Develop and improve delivery standards for onboarding, payroll, and offboarding workflows.
• Support consistent execution with internal teams and overseas partners.
• Monitor delivery quality including records and payroll data for accuracy and timeliness.
• Provide operational cover during team members’ leave or absences.

Connaissances

HR operations

Payroll coordination

Onboarding

Offboarding

SOPs creation

Excel/Sheets

Cross-team coordination

Outils

Excel

Google Sheets

Description du poste

Global EOR Operations Specialist (Process Management)

We’re looking for an organised, hands-on colleague to support our global Employer of Record (EOR) operations. You’ll work closely with our internal team and overseas service partners to improve delivery processes, maintain service quality and keep day-to-day operations running smoothly.

Key Responsibilities

1. Develop and improve delivery standards
Help organise and document workflows for employee onboarding, payroll, employment changes and offboarding. Create and maintain practical SOPs, checklists and templates, with clear responsibilities, timelines and quality requirements.

2. Support consistent execution
Follow up with internal teams and overseas partners to ensure agreed procedures and deadlines are followed. Identify process gaps, coordinate improvements and help teams put updated procedures into practice.

3. Monitor delivery quality
Review key deliverables, including employee records, payroll data and supporting documents, for accuracy, completeness and timeliness. Track outstanding issues, follow up on corrections and escal iate risks when necessary to prevent missed deadlines or recurring errors.

4. Provide operational cover
Build a working understanding of the team’s core delivery activities and maintain clear handover records. Provide cover during team members’ leave or temporary absences, helping ensure that ongoing tasks and key deadlines are managed smoothly.

Requirements

At least 3 years of experience in HR operations, payroll, HR outsourcing or related service delivery. EOR or multi-country experience is an advantage.

Practical experience with core HR processes such as onboarding, payroll coordination or offboarding.

Able to turn day-to-day working practices into clear procedures and checklists, and follow through on their implementation.

Strong attention to detail, good organisational skills and the ability to coordinate with different teams and service partners.

Comfortable communicating in Chinese and English, including written communication with overseas partners.

Proficient in Excel or Google Sheets for data checking, task tracking and reporting.