HR & Payroll Service Delivery Specialist - Immediate Hiring!

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Kuala Lumpur; On-site; MYR 78,000 - 100,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. seeks an HR & Payroll Service Delivery Specialist to support our global EOR operations in Malaysia. You will help improve delivery processes, document workflows for onboarding, payroll, changes, and offboarding, and create SOPs and templates.

Ideal candidates have 3+ years in HR operations or payroll outsourcing, strong Excel/Sheets skills, and the ability to coordinate with internal and overseas partners. EOR or multi-country experience is a plus.

Qualifications

• At least 3 years of experience in HR operations, payroll outsourcing or related service delivery.
• Proven experience with core HR processes: onboarding, payroll coordination or offboarding.
• Ability to translate day-to-day practices into clear procedures and checklists.

Responsibilities

• Develop and improve delivery standards for onboarding, payroll, employment changes and offboarding.
• Create and maintain SOPs, checklists and templates with clear responsibilities and timelines.
• Monitor delivery quality and follow up with internal teams and overseas partners to meet deadlines.
• Provide operational cover and ensure handover records are clear during leave or absence.

Skills

HR operations

Payroll coordination

Onboarding & offboarding

SOP creation

Excel/Sheets

Tools

Excel/Google Sheets

Job description

HR & Payroll Service Delivery Specialist - Immediate Hiring!

We're looking for an organised, hands-on colleague to support our global Employer of Record (EOR) operations. You'll work closely with our internal team and overseas service partners to improve delivery processes, maintain service quality and keep day-to-day operations running smoothly.

Key responsibilities

Develop and improve delivery standards by organising and documenting workflows for employee onboarding, payroll, employment changes and offboarding. Create and maintain practical SOPs, checklists and templates, with clear responsibilities, timelines and quality requirements.

Support consistent execution by following up with internal teams and overseas partners to ensure agreed procedures and deadlines are followed. Identify process gaps, coordinate improvements and help teams put updated procedures into practice.

Monitor delivery quality by reviewing key deliverables, including employee records, payroll data and supporting documents, for accuracy, completeness and timeliness. Track outstanding issues, follow up on corrections and escalate risks when necessary to prevent missed deadlines or recurring errors.

Provide operational cover by building a working understanding of the team's core delivery activities and maintaining clear handover records. Provide cover during team members' leave or temporary absences, helping ensure that ongoing tasks and key deadlines are managed smoothly.

About you

At least 3 years of experience in HR operations, payroll, HR outsourcing or related service delivery

Practical experience with core HR processes such as onboarding, payroll coordination or offboarding

Able to turn day-to-day working practices into clear procedures and checklists, and follow through on their implementation

Strong attention to detail, good organisational skills and the ability to coordinate with different teams and service partners

Proficient in Excel or Google Sheets for data checking, task tracking and reporting

EOR or multi-country experience is an advantage

Unlock job insights

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Service Delivery Specialist? Which of the following types of qualifications do you have? How many years of HR Support experience do you have? How many years of payroll experience do you have? How much notice are you required to give your current employer? How would you rate your Mandarin language skills?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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