Global Customer Success Specialist - Supply Chain

OSRAM Opto Semiconductors (Malaysia) Sdn. Bhd., Penang; Bayan Lepas; On-site; MYR 78,000 - 123,000; Full time

Job summary

ams OSRAM is seeking a Customer Service Representative for its global Supply Chain operations in Penang. You will manage end-to-end customer interactions, monitor orders, and advocate for the customer while protecting company interests in a fast-paced, multicultural environment.

Requirements include 3–5 years in international customer service, fluency in English and Mandarin, and SAP proficiency. Prior experience in semiconductor or automotive contexts is preferred, with strong communication and

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 3–5 years in customer service or international supply chain.
• Experience in semiconductor or automotive sectors preferred.

Responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management and close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Act as customer advocate while aligning with company interests.
• Handle inbound B2B calls and emails with accuracy and timeliness.
• Participate in customer and project review meetings to support growth strategies.
• Professionally handle customer escalations and allocation scenarios.
• Collaborate with cross-functional teams on customer-related matters in a dynamic setting.

Skills

Customer service

English fluency

Communication

Time management

Teamwork

Education

Bachelor's degree

Tools

SAP

Power BI

CRM (Salesforce)

EDI

Job description

ams OSRAM is seeking a Customer Service Representative for its global Supply Chain operations in Penang. You will manage end-to-end customer interactions, monitor orders, and advocate for the customer while protecting company interests in a fast-paced, multicultural environment.

Requirements include 3–5 years in international customer service, fluency in English and Mandarin, and SAP proficiency. Prior experience in semiconductor or automotive contexts is preferred, with strong communication and