Customer Service Staff Specialist

OSRAM Opto Semiconductors (Malaysia) Sdn. Bhd., Penang; Bayan Lepas; Vor Ort; MYR 78.000 - 123.000; Vollzeit

Zusammenfassung

ams OSRAM is seeking a Customer Service Representative for its global Supply Chain operations in Penang. You will manage end-to-end customer interactions, monitor orders, and advocate for the customer while protecting company interests in a fast-paced, multicultural environment.

Requirements include 3–5 years in international customer service, fluency in English and Mandarin, and SAP proficiency. Prior experience in semiconductor or automotive contexts is preferred, with strong communication and

Qualifikationen

• Bachelor's degree or equivalent required.
• Minimum 3–5 years in customer service or international supply chain.
• Experience in semiconductor or automotive sectors preferred.

Aufgaben

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management and close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Act as customer advocate while aligning with company interests.
• Handle inbound B2B calls and emails with accuracy and timeliness.
• Participate in customer and project review meetings to support growth strategies.
• Professionally handle customer escalations and allocation scenarios.
• Collaborate with cross-functional teams on customer-related matters in a dynamic setting.

Kenntnisse

Customer service

English fluency

Communication

Time management

Teamwork

Ausbildung

Bachelor's degree

Tools

SAP

Power BI

CRM (Salesforce)

EDI

Jobbeschreibung

Requisition ID24391-Posted10/01/2026

The ams OSRAM Group is a global leader in innovative light and sensor solutions. As a specialist in Digital Photonics, we combine technological excellence with state-of-the-art global manufacturing capabilities to offer our customers the broadest portfolio of digital emitter and sensor technologies. Globally, our teams develop groundbreaking solutions aligned with societal megatrends like intelligent mobility, artificial intelligence, augmented reality, smart health, and robotics.

At ams OSRAM, employees are part of a highly innovative, international technology environment. Diverse teams, a high degree of ownership, and exciting challenges provide the opportunity to grow, develop, and make a real difference. Because behind our innovations are people who carry something special inside and who bring their unique strengths to work every day.

Show the world what you are made of.

Your new responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

What we look for

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational Oral English proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English and Mandarin (able to read, write and speak)
• Education status with bachelor’s degree or equivalent
• ERP (SAP) proficiency is mandatory
• Power BI experience is an added advantage but not must
• High proficiency in CRM (salesforce), EDI and Microsoft tools
• Candidates with immediate or short-term availability receive preference