Global Customer Service Coordinator — Hybrid & Growth

Hapag-Lloyd AG; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Healthcare coverage

Work from Home arrangements

Career mobility and Learning and dev

Employee recognition and wellness

Diversity, equity and inclusion

13th month salary

Job summary

Hapag-Lloyd, a leading liner shipping company, seeks a Customer Service professional in Malaysia to handle customer calls, manage case correspondence, and act as the entry point for queries. You will process customer requests, update FIS, and coordinate with the dispatch team for on-carriage announcements and container releases.

The role emphasizes English communication, teamwork, and a service mindset, with exposure to maritime operations and standard processes.

Qualifications

• University degree or Diploma with 1 year+ experience in Customer Service, preferably Shipping/Maritime.
• Fresh graduates welcome to apply.
• Experience in the Maritime Industry preferred.
• Ability to communicate in English, both verbal and written.
• Able to work well with others and follow guidelines.
• Proficient in MS Office.
• Positive and pleasant attitude with customer service mindset.
• Receptive and self-motivated for personal development.

Responsibilities

• Handle customer phone calls.
• Handle case correspondence with customers.
• Act as entry point for Customer Service queries.
• Process customer requests and update FIS with relevant details.
• On customer request, announce on-carriage to transport dispatch team.
• On customer request, trigger full container releases in FIS.
• On customer request, handle special equipment requests.
• Verify transport exceptions and bill additional costs to customers where applicable.
• Handle re-export/return shipments.
• Propose and discuss with managers actions to improve import efficiency.
• Build expertise in all topics related to Customer Service.
• Follow standard processes and new requirements as communicated by management.
• Complete all functional HIP training Timely.

Skills

Customer service

English communication

Team collaboration

Attention to detail

Education

University degree or Diploma

Tools

FIS

MS Office

Job description

Hapag-Lloyd, a leading liner shipping company, seeks a Customer Service professional in Malaysia to handle customer calls, manage case correspondence, and act as the entry point for queries. You will process customer requests, update FIS, and coordinate with the dispatch team for on-carriage announcements and container releases.

The role emphasizes English communication, teamwork, and a service mindset, with exposure to maritime operations and standard processes.