Global Customer Experience Lead — Case Resolution

FedEx; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

FedEx Malaysia in Putrajaya is seeking a Customer Service Lead focused on international claims and onboarding new hires. You will conduct case-by-case root-cause analyses for complaints and coordinate with cross-functional teams to resolve issues, ensuring timely and accurate outcomes.

The role emphasizes customer ownership and proactive problem resolution, drawing on at least two years of customer service experience to drive continuous service improvements within our global operations.

Qualifications

• Secondary education or equivalent.
• Two (2) years of work experience in customer service.

Responsibilities

• Lead -- International claims.
• New Hire Onboarding.
• Case-by-case root cause analysis for complaints handling.
• Customer Ownership Group Lead.

Skills

Customer service

Communication

Education

Secondary education or equivalent

Job description

FedEx Malaysia in Putrajaya is seeking a Customer Service Lead focused on international claims and onboarding new hires. You will conduct case-by-case root-cause analyses for complaints and coordinate with cross-functional teams to resolve issues, ensuring timely and accurate outcomes.

The role emphasizes customer ownership and proactive problem resolution, drawing on at least two years of customer service experience to drive continuous service improvements within our global operations.