Global Customer Experience & Case Resolution Specialist

FedEx Group; Sepang; On-site; MYR 40,000 - 60,000; Full time

Job summary

FedEx seeks a motivated customer service professional with 2+ years of experience to support customer interactions, manage inquiries, and drive service quality. The role involves coordinating across teams to resolve issues, handling claims, and guiding onboarding processes for new hires, all within a dynamic, global logistics environment.

The successful candidate will contribute to our People-Service-Profit philosophy, emphasize customer ownership, and help maintain FedEx’s standard of

Qualifications

• Education: Secondary education or equivalent.
• Experience: Two (2) years of work experience in customer service and interaction.

Responsibilities

• Handle customer inquiries and service recovery; manage complex cases.
• Coordinate cross-functional teams for problem resolution and escalation.
• Lead international claims and oversee onboarding of new hires.

Skills

Customer support

Customer management

Quality assurance

Case management

Problem resolution

Escalation handling

Tracking

Onboarding

Cross-functional coordination

Complaint handling

Ownership group

Lead – international claims

New hire onboarding

Education

Secondary education

Job description

FedEx seeks a motivated customer service professional with 2+ years of experience to support customer interactions, manage inquiries, and drive service quality. The role involves coordinating across teams to resolve issues, handling claims, and guiding onboarding processes for new hires, all within a dynamic, global logistics environment.

The successful candidate will contribute to our People-Service-Profit philosophy, emphasize customer ownership, and help maintain FedEx’s standard of