Global Logistics Customer Experience Resolution Specialist

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical and dental benefits

Annual leave (Malaysia)

Vibrant team culture

Job summary

CEKAP LINK TECH SDN. BHD. is seeking a customer service professional to provide pre-sales, in-sales follow-up, and after-sales support for cross-border logistics clients.

You will monitor shipments, communicate timely resolutions for delays or documentation issues, and collaborate with internal teams to ensure SLA compliance. The role emphasizes proactive problem solving, handling complaints, and continuous process improvements, with Mandarin proficiency preferred and a dynamic, team-oriented

Qualifications

• Strong written and verbal communication skills across channels.
• Ability to listen actively and respond professionally.
• Attention to detail in documenting customer needs.

Responsibilities

• Provide omni-channel customer service including pre-sales, in-sales follow-up, and after-sales support.
• Monitor parcel shipment status and communicate solutions for delays or errors.
• Maintain timely, SLA-compliant communication with internal teams.
• Handle customer complaints and claims, document records.
• Report major exceptions to superiors and follow up until resolved.
• Assist in optimizing customer service processes.

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Job description

CEKAP LINK TECH SDN. BHD. is seeking a customer service professional to provide pre-sales, in-sales follow-up, and after-sales support for cross-border logistics clients.

You will monitor shipments, communicate timely resolutions for delays or documentation issues, and collaborate with internal teams to ensure SLA compliance. The role emphasizes proactive problem solving, handling complaints, and continuous process improvements, with Mandarin proficiency preferred and a dynamic, team-oriented