Global Client Services Specialist

TIMEO-PERFORMANCE PTE. LTD.; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

TIMEO-PERFORMANCE PTE. LTD. in Kuala Lumpur is seeking a Client Services Officer to manage a global client portfolio and deliver outstanding service in an international environment.

You will evaluate and process claims, liaise with clients, providers, and insurers, and coordinate direct billing with international healthcare partners, ensuring accuracy and timely invoicing. Strong communication, meticulous attention to detail, and ability to work cross-culturally are essential for success in this

Qualifications

• Experience in Insurance or Medical sector, especially international
• Customer service experience preferred
• Strong communication and interpersonal skills
• Proficiency in English and other Asian languages (Bahasa, Mandarin, Filipino)

Responsibilities

• Assess and process customer claims with complete documentation.
• Liaise with clients, service providers, and insurers via phone and email.
• Coordinate direct billing with international healthcare providers.
• Manage a global client portfolio and ensure high-quality service.
• Oversee e-Claims and invoicing processes.

Skills

Customer service

Communication

Teamwork

Attention to detail

English

Language skills

Job description

TIMEO-PERFORMANCE PTE. LTD. in Kuala Lumpur is seeking a Client Services Officer to manage a global client portfolio and deliver outstanding service in an international environment.

You will evaluate and process claims, liaise with clients, providers, and insurers, and coordinate direct billing with international healthcare partners, ensuring accuracy and timely invoicing. Strong communication, meticulous attention to detail, and ability to work cross-culturally are essential for success in this