B2B Client Success & Growth Lead

Lapasar; Shah Alam; On-site; MYR 56,000 - 89,000; Full time

Job summary

Lapasar is seeking a dedicated Client Onboarding & Account Manager to drive post-onboarding client success, optimize platform adoption, and expand revenue opportunities across assigned accounts in Malaysia. You will manage onboarding workflows, coordinate compliance documentation, and train users while collaborating with cross-functional teams to deliver a seamless procurement experience for B2B customers.

You will also produce regular reports, identify efficiencies, and ensure strong ownership

Qualifications

• 2 years’ experience in client onboarding, compliance coordination, or customer-facing operational roles.
• Strong understanding of onboarding workflows, legal documentation, and platform adoption processes.
• Excellent verbal and written communication skills.
• Able to manage multiple accounts independently with strong ownership and follow-through.

Responsibilities

• Client Engagement & Account Development
• User Management & Training
• Reporting, Commercial Innovation & Internal Collaboration

Skills

Client onboarding

Compliance coordination

Customer-facing operations

Verbal and written communication

Tools

Google Workspace

CRM platforms

Document tracking systems

Job description

Lapasar is seeking a dedicated Client Onboarding & Account Manager to drive post-onboarding client success, optimize platform adoption, and expand revenue opportunities across assigned accounts in Malaysia. You will manage onboarding workflows, coordinate compliance documentation, and train users while collaborating with cross-functional teams to deliver a seamless procurement experience for B2B customers.

You will also produce regular reports, identify efficiencies, and ensure strong ownership