General Manager - Hotel

Plenitude Hotel Management Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Plenitude Berhad is seeking a seasoned Hotel Operations General Manager in Kuala Lumpur to lead day-to-day hotel management and drive customer satisfaction while achieving financial targets.

You will oversee budgeting, lead monthly P&L reviews, and coordinate with the Vice President Operations to drive revenue across all departments, while mentoring the Executive Committee and ensuring compliance with licensing, health and safety and brand guidelines.

Job description

This position is responsible for the short and long term planning as well as the day-to-day management of hotel operations to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Key Responsibilities:

Business Performance

• Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel
• Lead and guide the budgeting process of individual department and adhere to the established guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments
• Prepare and submit weekly reports to Vice President Operations

Operation

• Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner's representative
• Follow appropriate protocol in communicating with the appointed Owner' representative and keep Vice President Operations informed of such communications
• Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
• Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
• Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines
• Be present to personally welcome key residents and patrons, and entertain key accounts' representatives
• Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Comply with established guidelines on the hotel organizational structure and reporting lines
• Be visible around the hotel and show an active interest in our colleagues' welfare

Team Management

• Interview, select and recruit Management team
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the management team
• Constantly monitor team members performance, attitude and degree of professionalism
• Work with HR department to ensure appropriate hiring, training, motivating, coaching, counselling and development of team members according to the changing needs of the business

**Only shortlisted candidate(s) will be notified.**

Hotel & Accommodation Services 51-100 employees

Plenitude Berhad is a public-listed company with core interests in property development, property investment, property management and hospitality services.

The Plenitude Group commands a diverse portfolio of business ventures related to property and hotels. Its developments are recognized for their strategic locations, easy accessibility and comprehensive amenities.

For more information, please go to http://www.plenitude.com.my/.

Vision

The Group's vision is to be a property developer that builds sustainable communities of the future.

Mission

The Group is committed to establish a strong presence in the property sector, grow with balanced and competitive aggression, meet the satisfaction of customers and deliver long‑term value to stakeholders.

Plenitude Berhad is a public-listed company with core interests in property development, property investment, property management and hospitality services.

The Plenitude Group commands a diverse portfolio of business ventures related to property and hotels. Its developments are recognized for their strategic locations, easy accessibility and comprehensive amenities.

For more information, please go to http://www.plenitude.com.my/.

Vision

The Group's vision is to be a property developer that builds sustainable communities of the future.

Mission

The Group is committed to establish a strong presence in the property sector, grow with balanced and competitive aggression, meet the satisfaction of customers and deliver long‑term value to stakeholders.