General Manager, Hospitality: Growth & Guest Experience

The Ascott Limited; Penang; On-site; MYR 240,000 - 360,000; Full time

Job summary

The Ascott Limited is seeking a seasoned General Manager to lead our Penang property, driving overall leadership, strategic direction, financial performance, and guest satisfaction.

The ideal candidate will oversee operations, commercial performance, talent development, owner relations, and brand execution, delivering memorable experiences while upholding Ascott’s standards and growth objectives.

Qualifications

• Proven leadership experience in a General Manager or senior hotel operations role.
• Strong financial acumen with track record of managing P&L.
• Ability to lead diverse teams and drive performance.

Responsibilities

• Develop and execute strategic plans to achieve financial and operational objectives.
• Drive guest experience and brand excellence across all touchpoints.
• Lead leadership team and manage owner relations and partnerships.
• Ensure compliance with policies, standards, and regulatory requirements.

Skills

P&L management

Leadership

Stakeholder management

Hospitality operations

Guest experience

Education

Bachelor's degree in Hospitality Management or Business Administration

Job description

The Ascott Limited is seeking a seasoned General Manager to lead our Penang property, driving overall leadership, strategic direction, financial performance, and guest satisfaction.

The ideal candidate will oversee operations, commercial performance, talent development, owner relations, and brand execution, delivering memorable experiences while upholding Ascott’s standards and growth objectives.