Area Manager - Johor

MR DIY TRADING SDN BHD; Johor Bahru; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

MR DIY TRADING SDN BHD is seeking a results-driven Retail Operations Lead to manage multiple stores in Johor Bahru. You will lead Branch Managers, drive sales performance, and ensure adherence to SOPs, safety standards, and visual merchandising across all locations.

You will analyze KPIs, optimize staffing and expenses, and implement improvements to raise profitability, efficiency, and customer satisfaction in a fast-paced retail environment. Travel within the assigned zone is required.

Qualifications

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Proven leadership with 5+ years in retail operations, preferably multi-store.
• Strong knowledge of retail operations, SOPs, compliance.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, KPIs, manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities.
• Conduct regular store visits to ensure compliance with SOPs, standards, safety, visual merchandising, cleanliness, service quality, and regulations.
• Lead, coach, and develop Branch Managers to improve store performance and operational excellence.
• Develop and implement strategies to enhance efficiency, sales, customer service, store security, and loss prevention.

Skills

Leadership

Store Operations

Data Analysis

KPIs

Communication

Travel Availability

Education

Bachelor's Degree in Business Administration/Related Field

Job description

Key Responsibilities:

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
• Lead, coach, and develop Branch Managers by providing leadership, guidance, and direction to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance operational efficiency, sales performance, customer service, store security, and loss prevention.
• Identify operational gaps, business risks, and underperforming stores, and implement action plans to improve operational efficiency, productivity, profitability, and overall store performance.
• Ensure effective execution of marketing strategies, promotional campaigns, company initiatives, and operational projects across assigned stores.
• Monitor inventory management, stock availability, and loss prevention practices to maintain optimum stock levels, minimize shrinkage, and prevent overstocking or understocking.
• Monitor competitor activities, market trends, product and customer demand to identify business opportunities and support operational improvements.
• Collaborate with relevant departments to plan, implement, and monitor operational projects and business improvement initiatives.
• Prepare and present performance reports, including operational incidents, sales performance, high-loss areas, business updates, and recommendations to Management.
• Ensure all assigned stores comply with company policies, local authority regulations, statutory requirements, business licenses, control item licenses, permits, and other operational standards.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements:

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.