Player Support Executive (English&Chinese)

Sideglobal; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Benefits offered by this job

Medical reimbursement

Transport allowance

Job summary

A leading customer support firm in Kuala Lumpur is seeking a customer support representative to assist clients with technical issues via various online platforms. The role requires fluency in both English and Mandarin, as well as a passion for gaming. The ideal candidate should be able to manage multiple interactions simultaneously and provide excellent customer service. Medical reimbursement and transport allowance are included.

Qualifications

• Fluency in English and Mandarin is required.
• Strong communication skills in both languages.
• Ability to work on weekends and public holidays.

Responsibilities

• Provide customer support via email, chat, and social media.
• Identify and resolve technical issues.
• Translate between Mandarin and English.

Skills

Customer support

Technical issue resolution

English (fluent)

Mandarin (fluent, native)

Communication skills

Problem-solving

Team player

Time management

Gaming knowledge

Job description

Job Responsibilities and Qualifications

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa.
• Report and minutes writing in English or Chinese.
• English (fluent), or Mandarin (fluent, native).
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English.
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience.
• Medical Reimbursement, transport allowance.