Funding Executive (Withdrawal) – Shift Rotation

Doo; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Doo is seeking a Funding Executive (Withdrawal) on a shift rotation basis to manage client withdrawal requests, verify documentation, and process transactions in our financial systems. You will ensure regulatory compliance and collaborate with internal teams to resolve issues while maintaining strict confidentiality.

The role requires a finance-related degree, 3–4 years in financial operations or client services, and fluency in English.

Qualifications

• Bachelor’s degree in finance, Accounting, or Business Administration.
• 3–4 years’ experience in financial operations or client services.
• Strong understanding of financial transactions and regulatory compliance.
• Fluency in English and attention to detail.
• Shift work availability and ability to handle confidential information.

Responsibilities

• Receive and review client withdrawal requests.
• Verify client information and ensure documentation is complete.
• Process withdrawals through financial systems and coordinate with departments.
• Ensure transactions comply with regulatory requirements and policies.
• Monitor for potential fraud or suspicious activity and report as necessary.
• Communicate withdrawal status to clients and resolve inquiries promptly.
• Maintain accurate records and submit daily, weekly, and monthly reports.
• Assist audits and participate in process improvements and training.
• Collaborate with team to implement best practices.

Skills

Fluent English

Strong communication

Analytical skills

Customer service

Education

Bachelor’s degree in finance

Accounting

Business Administration

Tools

Microsoft Office Suite

Financial software

Job description

Funding Executive (Withdrawal) – Shift Rotation

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What you’ll be working on:

Withdrawal Processing:

• Receive and review client withdrawal requests.
• Verify client information and ensure all required documentation is complete.
• Process withdrawals through the brokerage’s financial systems.
• Coordinate with relevant departments to resolve any issues or discrepancies.

Compliance and Security:

• Ensure all transactions adhere to regulatory requirements and company policies.
• Monitor transactions for potential fraud or suspicious activity and report as necessary.
• Maintain confidentiality and security of client information.

Client Communication:

• Communicate with clients regarding the status of their withdrawal requests.
• Address client inquiries and resolve issues related to withdrawals promptly and professionally.
• Provide exceptional customer service and maintain positive client relationships.

Record Keeping and Reporting:

• Maintain accurate records of all withdrawal transactions.
• Prepare and submit daily, weekly, and monthly reports on withdrawal activities.
• Assist with audits and provide necessary documentation and support.
• Identify opportunities to improve the withdrawal process for efficiency and accuracy.
• Participate in training and development programs to stay current with industry practices and regulations.
• Collaborate with team members to implement best practices and process enhancements.

What we’re looking for:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Minimum of 3-4 years’ experience in financial operations, client services, or a related role within the brokerage or financial services industry.
• Strong understanding of financial transactions and regulatory compliance.
• Excellent attention to detail and accuracy.
• Strong communication and customer service skills.
• Proficiency in using financial software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with the financial regulations and practices in Indonesia is preferred.
• Fluency in English.
• Ability to work on a shift basis.