Strategic Key Accounts Manager, Logistics Growth

Ninja Van Malaysia; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ninja Van Malaysia is a tech-enabled logistics company delivering for businesses across Southeast Asia, leveraging advanced software and data-driven approaches to optimise fulfilment and delivery services.

The role focuses on owning client relationships, managing day-to-day operations, and delivering main customer support, while coordinating with internal teams to drive retention and growth. You will prepare presentations and contribute to contract negotiations in a fast-paced environment.

Qualifications

• At least 1 year experience in sales, business development, account management, customer success or operations role.
• Experience in 3PL logistics, fulfilment and warehousing.
• Diploma or degree in any field.
• Proficiency in English and Bahasa Melayu; Mandarin is a plus.

Responsibilities

• Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
• Manage day-to-day operations and manage change requests raised by assigned accounts.
• Main customer support for existing operational and system enquiries.
• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics, documentation and data.
• Independently prepare, draft and review presentations with customers.
• Work closely on contract negotiation and engagements between clients and legal team.
• Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
• Provide technical fulfilment expertise for incoming, onboarding and existing customers.
• Create customer retention using value proposition and continuous improvement.

Skills

Client relationship management

Business acumen

Multi-tasking & prioritization

Education

Diploma / Degree

Tools

Microsoft Office

Google Workspace

Job description

Ninja Van Malaysia is a tech-enabled logistics company delivering for businesses across Southeast Asia, leveraging advanced software and data-driven approaches to optimise fulfilment and delivery services.

The role focuses on owning client relationships, managing day-to-day operations, and delivering main customer support, while coordinating with internal teams to drive retention and growth. You will prepare presentations and contribute to contract negotiations in a fast-paced environment.