Loan Fulfillment & Customer Experience Specialist

Mission Consultancy Services; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

Mission Consultancy Services is seeking a Customer Fulfillment Executive in Petaling Jaya, Malaysia. The role involves managing customer inquiries, scheduling appointments, and overseeing loan documentation to ensure a seamless experience. Candidates will need strong communication skills in Malay and English, with a minimum of three years of relevant customer service experience.

If you're passionate about customer service and thrive in a dynamic environment, this is your opportunity to make a difference.

Qualifications

• Minimum of three years of customer service experience in related fields.
• Strong interpersonal skills with the ability to maintain good customer relationships.
• Experience in a customer-facing operational role, preferably in financial institutions.

Responsibilities

• Manage customer inquiries regarding loan applications across various channels.
• Schedule appointments and ensure a smooth booking experience.
• Verify and prepare documents for loan applications and closings.
• Assist customers during the loan signing process and clarify terms.
• Evaluate authenticity of documents to prevent fraud.

Skills

Communication skills in Malay and English

Customer relationship management

Multitasking abilities

Problem-solving skills

Education

STPM, Diploma, or Degree in a relevant field

Tools

Zendesk

Salesforce

Job description

Mission Consultancy Services is seeking a Customer Fulfillment Executive in Petaling Jaya, Malaysia. The role involves managing customer inquiries, scheduling appointments, and overseeing loan documentation to ensure a seamless experience. Candidates will need strong communication skills in Malay and English, with a minimum of three years of relevant customer service experience.

If you're passionate about customer service and thrive in a dynamic environment, this is your opportunity to make a difference.