Frontline Software Support Specialist

QubeApps; Kepong; On-site; MYR 48,000 - 72,000; Full time

Job summary

Qube Apps Malaysia is seeking an Application Support Specialist (Shift Team) to provide frontline problem-solving support for customer software inquiries, installation and maintenance services. This role requires strong communication, troubleshooting and a customer-first mindset, with a willingness to work in shifts.

You will collaborate with cross-functional teams to resolve issues promptly, document solutions, and ensure high customer satisfaction.

Qualifications

• Experience in customer support or technical troubleshooting.
• Excellent communication and problem-solving skills.
• Familiarity with software installation and maintenance.

Responsibilities

• Provide frontline support for customer software inquiries.
• Assist with software installation and maintenance services.
• Document issues and resolutions for future reference.

Job description

Qube Apps Malaysia is seeking an Application Support Specialist (Shift Team) to provide frontline problem-solving support for customer software inquiries, installation and maintenance services. This role requires strong communication, troubleshooting and a customer-first mindset, with a willingness to work in shifts.

You will collaborate with cross-functional teams to resolve issues promptly, document solutions, and ensure high customer satisfaction.