Front Office Supervisor — Lead Guest Experience & Team

Ibis, Ibis Styles, Ibis Budget; Sepang; On-site; MYR 56,000 - 89,000; Full time

Job summary

ibis Styles Sepang KLIA in Malaysia is seeking a seasoned Front Office Supervisor to lead our hospitality team and elevate guest experiences. You will oversee daily operations, manage shifts, and ensure service excellence in line with Accor brand standards.

Ideal candidates bring at least 2 years of supervisory experience, a hospitality degree, and proficiency with Opera Cloud and MS Office. English communications are essential, with additional languages a plus.

Qualifications

• Minimum 2 years of supervisory experience in hospitality.
• Bachelor's degree or diploma in Hospitality Management (preferred).
• Proficiency with Opera Cloud.
• Strong MS Office skills.
• Excellent verbal and written communication in English; additional languages are advantageous.

Responsibilities

• Oversee daily front office operations including check-in and check-out.
• Lead and coach front office team to uphold brand standards.
• Strategically assign and block guest rooms to optimize occupancy and revenue.
• Handle complex guest issues with empathy and professionalism.
• Maintain financial controls and reconciliation per policies.
• Coordinate with Housekeeping and other departments.
• Monitor front office performance metrics and report to management.
• Ensure compliance with front office procedures and privacy standards.
• Prepare reports and provide feedback on operations.
• Respond promptly to guest inquiries and concerns.

Skills

Supervisory experience

Leadership

Customer service

English communication

Time management

Education

Bachelor's degree or diploma in Hospitality Management

Tools

Opera Cloud

Microsoft Office

Job description

ibis Styles Sepang KLIA in Malaysia is seeking a seasoned Front Office Supervisor to lead our hospitality team and elevate guest experiences. You will oversee daily operations, manage shifts, and ensure service excellence in line with Accor brand standards.

Ideal candidates bring at least 2 years of supervisory experience, a hospitality degree, and proficiency with Opera Cloud and MS Office. English communications are essential, with additional languages a plus.