Front Office Leader: Guest Experience & Operations

VIVA BESTARI INN SDN BHD; Johor; On-site; MYR 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Meal provided

Job summary

VIVA BESTARI INN SDN BHD in Malaysia seeks a Front Office Supervisor to lead daily operations, ensure seamless guest check-in and check-out, and uphold service standards. The role focuses on maintaining a strong lobby presence and delivering exceptional guest experiences.

You will manage guest relations, handle emergencies, supervise staff, and coordinate with Reservation and Housekeeping to maximize occupancy and guest satisfaction.

Qualifications

• Front office supervisory experience is required.
• Ability to resolve guest complaints promptly and effectively.
• Strong leadership and coaching skills to guide on-duty staff.

Responsibilities

• Act as the main contact for guests, resolving complaints and handling special requests.
• Oversee daily Front Office operations during shifts.
• Monitor room availability and coordinate with Reservation and Housekeeping.

Skills

Guest service

Leadership

Crisis management

Communication

Job description

VIVA BESTARI INN SDN BHD in Malaysia seeks a Front Office Supervisor to lead daily operations, ensure seamless guest check-in and check-out, and uphold service standards. The role focuses on maintaining a strong lobby presence and delivering exceptional guest experiences.

You will manage guest relations, handle emergencies, supervise staff, and coordinate with Reservation and Housekeeping to maximize occupancy and guest satisfaction.