Front Office Supervisor

Accor Global Reservation Centre

Sepang

On-site

MYR 67,000 - 100,000

Full time

6 days ago

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Job summary

ibis Styles Sepang KLIA in Sepang, Malaysia, invites an experienced Front Office Supervisor to lead daily guest-service operations, manage a dedicated front office team, and uphold brand standards. You will oversee check-in/check-out processes, optimize room allocation, and maintain quality service.

The ideal candidate has at least two years of supervisory hospitality experience, a degree in Hospitality Management, and proficiency with Opera Cloud and MS Office.

Qualifications

Minimum 2 years of supervisory experience in hospitality.
Bachelor's degree or diploma in Hospitality Management (preferred).
Proficiency with front office management systems such as Opera Cloud.
Strong proficiency with Microsoft Office suite applications.
Excellent verbal and written communication skills in English; additional languages are advantageous.
Demonstrated leadership and interpersonal skills with the ability to motivate and develop team members.
Strong organizational and time management capabilities.
Ability to work evenings weekends, and holidays.
Familiarity with Sepang, Malaysia and the local area is advantageous.
Works independently with strong responsibility and integrity.

Responsibilities

Supervise daily front office operations, including check-in, check-out, and guest communication procedures.
Manage shift operations independently while ensuring all team members adhere to brand standards and hospitality best practices.
Strategically assign and block guest rooms to maximize operational efficiency, honor guest requests, and support revenue objectives.
Coach, mentor, and develop front office team members, fostering a collaborative and supportive work environment.
Handle complex guest issues with empathy and professionalism, ensuring swift and satisfactory resolutions.
Maintain accurate financial controls and reconciliation procedures in accordance with organizational policies.
Coordinate with Housekeeping and other departments to ensure seamless guest experiences.
Monitor and optimize front office performance metrics to achieve operational goals.
Ensure compliance with all front office procedures, security protocols, and guest privacy standards.
Prepare reports and provide feedback to management on operational performance and team development.
Respond promptly to guest inquiries and concerns, demonstrating exceptional customer service skills.

Skills

Leadership

Customer service

Communication

Time management

Education

Bachelor's degree or diploma in Hospitality Management

Tools

Opera Cloud

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Accor Global Reservation Centre – Sepang, Selangor

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
__vacancyopjusttionswidget.opt-Job Type__ Permanent
__vacancyopjusttionswidget.opt-Brands__ IBIS STYLES
__vacancyopjusttionswidget.opt-Job Category__ Rooms

Responsibility

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
__vacancyopjusttionswidget.opt-Job Type__ Permanent
__vacancyopjusttionswidget.opt-Brands__ IBIS STYLES
__vacancyopjusttionswidget.opt-Job Category__ Rooms

__jobinformationwidget.freetext.LocationText__

ibis Styles Sepang KLIA, Sepang, Malaysia

__jobinformationwidget.freetext.ExternalReference__

REF101041J

Front Office Supervisor

Region

MEA SPAC

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

We are seeking an experienced and dynamic Front Office Supervisor to join our hospitality team in Sepang, Malaysia. In this supervisory role, you will oversee daily guest service operations, lead a dedicated front office team, and ensure that all guest interactions reflect our commitment to excellence and brand standards. You will manage shifts independently while maintaining the highest levels of professionalism, efficiency, and guest satisfaction. This is an excellent opportunity for a detail-oriented leader who is passionate about delivering exceptional guest experiences and developing high-performing teams.

Supervise and coordinate daily front office operations, including check-in, check-out, and guest communication procedures
Manage shift operations independently while ensuring all team members adhere to brand standards and hospitality best practices
Strategically assign and block guest rooms to maximize operational efficiency, honor guest requests, and support the resort's revenue objectives
Coach, mentor, and develop front office team members, fostering a collaborative and supportive work environment
Handle complex guest issues with empathy and professionalism, ensuring swift and satisfactory resolutions
Maintain accurate financial controls and reconciliation procedures in accordance with organizational policies
Coordinate with Housekeeping and other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics to achieve operational goals
Ensure compliance with all front office procedures, security protocols, and guest privacy standards
Prepare reports and provide feedback to management on operational performance and team development
Respond promptly to guest inquiries and concerns, demonstrating exceptional customer service skills

Qualifications

Minimum 2 years of supervisory experience in a hospitality environment or related field
Bachelor's degree or diploma in Hospitality Management (preferred)
Proficiency with front office management systems such as Opera Cloud
Strong proficiency with Microsoft Office suite applications
Excellent verbal and written communication skills in English; additional languages are advantageous
Demonstrated leadership and interpersonal skills with the ability to motivate and develop team members
Strong organizational and time management capabilities
Exceptional problem-solving skills and attention to detail
Ability to work efficiently in a fast-paced, high-pressure environment
Proven ability to make sound decisions quickly in challenging situations
Solid knowledge of front office procedures and hospitality industry best practices
Customer-focused mindset with a commitment to delivering exceptional guest experiences
Ability to manage guest complaints and resolve conflicts professionally
Flexibility to work various shifts, including evenings weekends, and holidays
Works independently with strong responsibility and integrity
Familiarity with Sepang, Malaysia and the local area is advantageous
Ability to thrive in a collaborative team environment while maintaining individual accountability

Additional Information

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

Official Website, LinkedIn, TikTok, Facebook, Instagram

Discover a world where life pulses with passion

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

Learn About Us

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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