Front Office Supervisor - Guest Experience & VIP Services

Hilton; Ipoh; On-site; MYR 39,000 - 62,000; Full time

Job summary

Hilton Ipoh is seeking an Assistant Front Office Manager to oversee Front Office operations in accordance with Hilton standards. You will manage the Front Desk, Transportation, Concierge, and the telephone service centre to deliver exceptional guest experiences.

The role requires strong leadership, sharp communication, and the ability to train and motivate teams while ensuring smooth check-in/check-out, guest billing, and VIP service. Fluency in English is required.

Qualifications

• Strong communication, organization and coordination skills.
• Good team player.
• Responsible and self-motivated.
• Patient, responsible and proactive in dealing with problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressure.
• Familiar with computer systems.
• Fluent in spoken and written English to meet business needs.

Responsibilities

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
• Promote Hilton Honors for arriving guests, ensuring guests know the location of rooms, keys, tokens, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements and proper billing of services.
• Assist guests with check-out payments or charges and record vouchers, credits, and payments, including foreign currency exchanges.
• Greet guests with a friendly welcome, understand requests, respond with appropriate actions and provide accurate information on outlets hours and events.

Skills

Communication

Organization

Coordination

Team player

Self-motivated

Problem solving

Interpersonal skills

English fluency

Tools

Fidelio

Job description

Hilton Ipoh is seeking an Assistant Front Office Manager to oversee Front Office operations in accordance with Hilton standards. You will manage the Front Desk, Transportation, Concierge, and the telephone service centre to deliver exceptional guest experiences.

The role requires strong leadership, sharp communication, and the ability to train and motivate teams while ensuring smooth check-in/check-out, guest billing, and VIP service. Fluency in English is required.