Lead Housekeeping Supervisor — Elevate Guest Experience

Ibis Styles; Sepang; On-site; MYR 61,000 - 84,000; Full time

Job summary

Ibis Styles Sepang is seeking a dedicated Housekeeping Supervisor to lead the housekeeping team, uphold cleanliness standards, and ensure guest satisfaction. You will manage daily operations, train staff, and coordinate with other departments to deliver smooth service.

The role requires at least 1 year of supervisory experience in hospitality, strong organizational and communication skills, and a proactive approach to problem-solving in a fast-paced environment.

Qualifications

• Proficiency in English, both verbal and written.
• Minimum 1 year of supervisory experience in a hotel housekeeping environment.
• Strong organizational, supervisory, and communication skills.

Responsibilities

• Lead and supervise the day-to-day operations of the housekeeping department, ensuring standards are followed.
• Provide professional, friendly service to guests and internal stakeholders.
• Handle guest concerns and log issues promptly for resolution.
• Conduct daily briefings to inform staff of priorities and updates.
• Train, mentor, and motivate housekeeping staff to develop their skills.

Skills

English proficiency

Staff supervision

Organization

Communication

Leadership

Education

High school diploma

Job description

Ibis Styles Sepang is seeking a dedicated Housekeeping Supervisor to lead the housekeeping team, uphold cleanliness standards, and ensure guest satisfaction. You will manage daily operations, train staff, and coordinate with other departments to deliver smooth service.

The role requires at least 1 year of supervisory experience in hospitality, strong organizational and communication skills, and a proactive approach to problem-solving in a fast-paced environment.