Lead Housekeeping Supervisor — Guest Experience Champion

ibis, ibis Styles, ibis budget; Sepang; On-site; MYR 45,000 - 58,000; Full time

Job summary

ibis in Sepang, Malaysia, is seeking an experienced Housekeeping Supervisor to lead and inspire a dedicated team while maintaining high standards of cleanliness, organization, and guest satisfaction. This role requires effective communication, daily briefings, staff training, performance monitoring, and strict adherence to safety protocols, ensuring smooth operations and a positive guest experience.

You will collaborate with front office and maintenance, resolve issues promptly, and uphold Accor

Qualifications

• Proficiency in English, both verbal and written.
• Minimum 1 year of supervisory experience in a hotel housekeeping environment.
• Strong organizational, supervisory, and communication skills with the ability to convey information clearly.
• Proven ability to work effectively in stressful, high-pressure situations while maintaining composure and professionalism.

Responsibilities

• Lead and supervise the day-to-day operations of the housekeeping department, ensuring all service standards and organizational policies are consistently followed
• Provide professional, friendly, and engaging service to guests and internal stakeholders at all times
• Handle guest concerns with empathy and efficiency, logging issues and notifying appropriate departments promptly
• Conduct daily briefings and team meetings to inform room attendants about priorities, expectations, and departmental updates
• Train, mentor, and motivate housekeeping staff to develop their skills and foster a collaborative team environment
• Monitor work quality and performance, providing constructive feedback and recognition to support continuous improvement
• Ensure all safety, sanitation, and health protocols are strictly adhered to throughout the department
• Identify and report maintenance issues, equipment needs, and inventory requirements to appropriate management
• Evaluate operational challenges and make decisive, accurate decisions to resolve issues quickly
• Actively participate in departmental meetings and contribute to process improvements and innovative solutions
• Maintain detailed records and documentation related to team performance, guest feedback, and departmental operations
• Perform additional duties as assigned by management

Skills

English proficiency

Supervisory experience

Organizational skills

Communication skills

Leadership

Problem-solving

Attention to detail

Team motivation

Physical stamina

Education

High school diploma or equivalent

Job description

ibis in Sepang, Malaysia, is seeking an experienced Housekeeping Supervisor to lead and inspire a dedicated team while maintaining high standards of cleanliness, organization, and guest satisfaction. This role requires effective communication, daily briefings, staff training, performance monitoring, and strict adherence to safety protocols, ensuring smooth operations and a positive guest experience.

You will collaborate with front office and maintenance, resolve issues promptly, and uphold Accor