Front Office Manager

Talent Recruit; Kajang; On-site; MYR 72,000 - 120,000; Full time

Job summary

Talent Recruit represents a well-known client in the hospitality industry seeking a dynamic Front Office Manager in Malaysia. You will lead a professional front desk team, drive guest service excellence, and coordinate daily hotel operations to ensure a superior guest experience.

The role emphasizes strong leadership, staff development, budget awareness, and collaboration with other departments to execute promotions and achieve occupancy targets.

Qualifications

• Experience leading front office teams in hotels.
• Strong guest-service focus and problem-solving abilities.
• Proven track record in budgeting and operational reporting.

Responsibilities

• Oversee arrivals and departures and resolve guest concerns professionally.
• Manage front desk operations, check-ins, and occupancy optimization.
• Lead recruitment, training, scheduling, and performance reviews for front office staff.
• Coordinate with internal departments and management for promotions and smooth operations.
• Conduct guest satisfaction surveys and analyze feedback for improvements.
• Oversee front desk budgeting, billing, and financial reporting.

Job description

We are representing our well-known client in the hospitality industry in their search for a dynamic candidate to join their team as a Front Office Manager. We are seeking a candidate with strong leadership qualities and solid experience in front office operations, who is passionate about delivering excellent guest service, optimizing team performance, and ensuring smooth daily hotel operations to enhance the overall guest experience.

Job Responsibilities:

• Ensure a seamless guest experience by managing arrivals, departures, and resolving guest concerns professionally.
• Oversee front desk operations and team to ensure smooth check-ins, compliance with policies, and optimal room occupancy.
• Manage front office staff, including recruitment, training, scheduling, and performance evaluation.
• Coordinate with internal departments and communicate with management to ensure smooth operations and effective implementation of promotions.
• Conduct guest satisfaction surveys and analyze feedback for continuous improvement.
• Manage front desk budgeting, billing, and financial reporting to ensure accuracy and cost control.

Only shortlisted candidate will be notified.