Front Office Supervisor

Zenith Hotel Putrajaya; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Zenith Hotel Putrajaya is seeking a Front Office Supervisor to oversee daily front desk operations and ensure guest satisfaction. You will assist with staff training and development, while maintaining accurate records and coordinating payroll.

You will lead by example in delivering exceptional service, manage guest inquiries, and help ensure smooth night-shift coverage in a busy hotel environment.

Qualifications

• Experience managing front desk operations and guest check-in/out.
• Strong customer service and complaint resolution skills.
• Experience maintaining records including cash handling and room assignments.
• Ability to supervise, train and coach staff.
• Experience with scheduling and payroll.
• Knowledge of hotel policies and promotions.
• Willing to work night shifts.

Responsibilities

• Manage front desk operations, including check-in/check-out and guest inquiries.
• Ensure guests receive exceptional customer service and resolve issues.
• Maintain accurate records and reports, including cash handling and room assignments.
• Supervise, train and coach front desk staff.
• Assist with scheduling and payroll.
• Ensure front office equipment and supplies are maintained and in good working order.
• Keep up-to-date with hotel policies, procedures and promotions.
• Willing to work night shift.

Skills

Front desk operations

Guest service

Staff supervision

Scheduling

Payroll

Job description

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and assisting with employee training and development.

Responsibilities

• Manage front desk operations, including the check-in/check-out process, guest inquiries, and phone calls
• Ensure that guests receive exceptional customer service and resolve any issues or complaints
• Maintain accurate records and reports, including cash handling and room assignments
• Supervise, train, and coach front desk staff
• Assist with scheduling and payroll
• Ensure that all front office equipment and supplies are maintained and in good working order
• Keep up-to-date with hotel policies, procedures, and promotions
• Willing to work night shift