FRONT OFFICE MANAGER

MHG HOSPITALITY MANAGEMENT SDN. BHD.; Kuala Terengganu; On-site; MYR 60,000 - 120,000; Full time

Job summary

MHG Hospitality Management Sdn. Bhd. is seeking a Front Office Manager to oversee all front office operations including reception and guest relations, ensuring a seamless and personalized guest experience.

You will lead, inspire and develop a high performance front office team, drive guest satisfaction and loyalty, collaborate with other departments to deliver memorable guest journeys, enforce policies, and manage budgets and forecasting.

Responsibilities

• Oversee all front office operations including reception, and guest relations
• Ensure the delivery of a seamless and personalized guest experienced
• Lead, inspire and develop a high performance front office team
• Drive guest satisfaction, loyalty and positive brand advocacy
• Implement and uphold policies and procedures
• Manage departmental budget, forecasts and manpower effectively
• Collaborate with other department to create memorable and connected guest journeys
• Resolve guest concerns with professionalism and empathy
• Support the pre-planning, training and operational readiness of the front office teams
• What can I earn as a Front Office Manager

Job description

Oversee all front office operations including reception, and guest relations

Ensure the delivery of a seamless and personalized guest experienced

Lead, inspire and develop a high performance front office team

Drive guest satisfaction, loyalty and positive brand advocacy

Implement and uphold policies and procedures

Manage departmental budget, forecasts and manpower effectively

Collaborate with other department to create memorable and connected guest journeys

Resolve guest concerns with professionalism and empathy

Support the pre-planning, training and operational readiness of the front office teams

What can I earn as a Front Office Manager