Front Office Leader - VIP Check-Ins & Team Mentoring

Strawberry Park Resort; Brinchang; On-site; MYR 45,000 - 67,000; Full time

Job summary

Strawberry Park Resort in Cameron Highlands seeks an experienced Front Office Supervisor to lead front desk shifts, greet guests, manage VIP arrivals, and ensure smooth daily reception operations.

You will oversee check-ins/check-outs, handle complex guest requests, train junior staff, coordinate with housekeeping for room assignments, audit reports, and manage cash handling with accuracy. Proficiency in BM and English is required; own transport and willingness to travel.

Qualifications

• 3–4 years of experience as Supervisor/Executive in Front Office.
• Experience handling tough guest complaints calmly and professionally.
• Possess own transport and willingness to travel.
• Proficiency in BM and English.
• Diploma in Hotel Management / Culinary.

Responsibilities

• Greet guests, manage VIP arrivals, oversee fast check-ins/check-outs and solve special requests
• Guide reception agents, support shift scheduling and assist with on-the-job training
• Coordinate room assignments with housekeeping, audit daily reports and manage cash floats or billing accuracy
• Handle tough guest complaints calmly and professionally before escalating to the manager
• Escalate issues to the manager when needed

Skills

Front Office Leadership

Guest Service

Shift Management

Bilingual Communication

Education

Diploma in Hotel Management / Culinary

Job description

Strawberry Park Resort in Cameron Highlands seeks an experienced Front Office Supervisor to lead front desk shifts, greet guests, manage VIP arrivals, and ensure smooth daily reception operations.

You will oversee check-ins/check-outs, handle complex guest requests, train junior staff, coordinate with housekeeping for room assignments, audit reports, and manage cash handling with accuracy. Proficiency in BM and English is required; own transport and willingness to travel.