Concierge Team Lead – Guest Services

Moxy Hotels; Putrajaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

Moxy Hotels in Putrajaya, Malaysia, is seeking a Non-Management guest services professional for full-time shifts. You will respond to guest requests, manage arrangements and information, and ensure guest satisfaction at the property.

Responsibilities include handling calls and coordinating with departments to resolve issues, maintaining logs, and supporting management in staff supervision and operations. A high school diploma and 1+ year of related experience are preferred.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Respond to guest requests for special arrangements or services and follow up to ensure satisfaction.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.

Education

High school diploma or GED

Job description

Moxy Hotels in Putrajaya, Malaysia, is seeking a Non-Management guest services professional for full-time shifts. You will respond to guest requests, manage arrangements and information, and ensure guest satisfaction at the property.

Responsibilities include handling calls and coordinating with departments to resolve issues, maintaining logs, and supporting management in staff supervision and operations. A high school diploma and 1+ year of related experience are preferred.