Front Office Leader: Guest Experience & Operations

Renaissance Hotels; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Renaissance Hotels is seeking a seasoned Front Office Manager to head Bell Staff, Switchboard, Guest Services and the Front Desk team. You will drive guest satisfaction, optimize daily operations, and work with managers to achieve financial goals.

You will lead by example, mentor staff, and ensure adherence to SOPs. This role emphasizes service excellence, team development, and operational discipline.

Qualifications

• Requires high school diploma or GED; 4 years in guest services/front desk or related area.
• Alternative: 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major with 2 years experience.

Responsibilities

• Lead and develop the Front Office team including Bell Staff, Switchboard, Guest Services and Front Desk.
• Oversee day-to-day operations to meet guest satisfaction and financial goals.
• Ensure compliance with Front Office policies and standard operating procedures.
• Coach, mentor and evaluate staff; manage performance and conduct reviews.
• Communicate objectives and monitor progress to achieve department goals.

Skills

Leadership

Team Building

Communication

Financial Acumen

Guest Service

Front Desk Management

People Management

Performance Management

Education

High school diploma/GED

2-year hospitality/business degree

Job description

Renaissance Hotels is seeking a seasoned Front Office Manager to head Bell Staff, Switchboard, Guest Services and the Front Desk team. You will drive guest satisfaction, optimize daily operations, and work with managers to achieve financial goals.

You will lead by example, mentor staff, and ensure adherence to SOPs. This role emphasizes service excellence, team development, and operational discipline.