Guest Experience Lead - Front Desk & Service

Renaissance Hotels; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is seeking a Front Desk/Guest Services professional for full-time on-site employment. You will handle guest check-ins, verify identities and payments, assign rooms, and issue keys while maintaining accurate accounts and Marriott Rewards entries.

The role emphasizes balancing cash, preparing daily reports, and delivering exceptional service to guests. The position requires at least 1 year of related work experience and at least 1 year in a supervisory role, with

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
• Ensure rates match market codes and document any exceptions; secure payment prior to issuing room key.
• Balance and drop receipts; complete cashier and closing reports; notify Loss Prevention as needed.
• Assist management in training, coaching, and motivating employees and maintain positive working relationships.

Education

High school diploma or GED equivalent

Job description

Renaissance Hotels in Kuala Lumpur is seeking a Front Desk/Guest Services professional for full-time on-site employment. You will handle guest check-ins, verify identities and payments, assign rooms, and issue keys while maintaining accurate accounts and Marriott Rewards entries.

The role emphasizes balancing cash, preparing daily reports, and delivering exceptional service to guests. The position requires at least 1 year of related work experience and at least 1 year in a supervisory role, with