Front Office Leader — Guest Experience Champion

2QYRP; Putrajaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Marriott International's Moxy Hotels in Putrajaya, Malaysia, seeks a seasoned Front Office Manager to oversee Bell Staff, Switchboard, Guest Services, and Retail operations. As a department head, you will direct managers and staff to deliver smooth guest arrivals and departures while optimizing guest satisfaction and department profitability.

You will lead a team, manage day-to-day operations, enforce SOPs, coach employees, and ensure service excellence across all Front Office touchpoints.

Qualifications

• High school diploma or GED with 4 years in guest services/front desk or related area.
• A 2-year degree in Hotel/Restaurant Management, Hospitality or Business Admin with 2 years in guest services/front desk.

Responsibilities

• Leading Guest Services Team: supervise, coach, and develop staff while managing daily operations.
• Maintains Front Desk goals: achieve targets, ensure service quality and financial performance.
• Managing Projects and Policies: implement SOPs, LSOPs, and adhere to policies consistently.
• Ensuring Exceptional Customer Service: deliver above-and-beyond guest experiences and resolve issues.
• Managing Human Resources: set performance standards, provide guidance, and hire effectively.
• Additional Responsibilities: communicate, analyze information, and keep executives updated.

Education

High school diploma or GED

2-year degree in Hospitality/Business Administration or related major

Job description

Marriott International's Moxy Hotels in Putrajaya, Malaysia, seeks a seasoned Front Office Manager to oversee Bell Staff, Switchboard, Guest Services, and Retail operations. As a department head, you will direct managers and staff to deliver smooth guest arrivals and departures while optimizing guest satisfaction and department profitability.

You will lead a team, manage day-to-day operations, enforce SOPs, coach employees, and ensure service excellence across all Front Office touchpoints.