Front Office (Operation and Duty Manager)

Exsim Hospitality Berhad; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Complimentary Hotel Stay

F&B Discounts

Group Insurance Coverage

Competitive Pay & Incentive Programs

Opportunities for professional develop

Job summary

Exsim Hospitality Berhad in Kuala Lumpur is seeking a Front Office (Operation and Duty Manager) to deliver world-class guest service and ensure a seamless stay.

You will lead front desk operations, coordinate with departments, manage guest records, and promote a warm, professional environment. This full-time role offers career growth and competitive rewards within a respected hospitality group.

Qualifications

• Prior experience in a Front Office or Guest Services role within the hospitality industry.
• Excellent communication and interpersonal skills with a friendly and professional demeanour.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficient in using Front Office software and hotel management systems.
• A team player with a passion for delivering exceptional customer service.
• Fluency in English and Bahasa Malaysia, with additional language skills an advantage.

Responsibilities

• Welcoming and checking-in guests with a warm and friendly demeanour
• Handling guest inquiries, requests and complaints in a professional and timely manner
• Assisting with room assignments, key management and coordinating guest services
• Maintaining accurate guest records and ensuring all Front Office systems and processes are followed
• Providing information about hotel amenities, local attractions and events
• Liaising with other hotel departments to ensure a consistently high level of guest satisfaction
• Adhering to all health, safety and security protocols

Skills

Front Office

Guest Services

Communication

Multitasking

Hotel Software

Tools

Front Office Software

Hotel Management Systems

Job description

Front Office (Operation and Duty Manager)

MANA MANA HOSPITALITY (subsidiary of EXSIM HOSPITALITY BERHAD) is seeking an exceptional Front Office (Operation and Duty Manager) professional to join our team in Kuala Lumpur. In this full-time position, you will be responsible for delivering world-class customer service and ensuring a seamless experience for our guests. The Front Office role is integral to the operations of our hospitality business and provides an excellent opportunity to develop your career in the dynamic hospitality industry.

What you’ll be doing

• Welcoming and checking-in guests with a warm and friendly demeanour
• Handling guest inquiries, requests and complaints in a professional and timely manner
• Assisting with room assignments, key management and coordinating guest services
• Maintaining accurate guest records and ensuring all Front Office systems and processes are followed
• Providing information about hotel amenities, local attractions and events
• Liaising with other hotel departments to ensure a consistently high level of guest satisfaction
• Adhering to all health, safety and security protocols

What we’re looking for

• Prior experience in a Front Office or Guest Services role within the hospitality industry
• Excellent communication and interpersonal skills with a friendly and professional demeanour
• Strong attention to detail and the ability to multitask in a fast-paced environment
• Proficient in using Front Office software and hotel management systems
• A team player with a passion for delivering exceptional customer service
• Fluency in English and Bahasa Malaysia, with additional language skills an advantage

What we offer

• Complimentary Hotel Stay
• F&B Discounts
• Group Insurance Coverage
• Competitive Pay & Incentive Programs
• Opportunities for professional development and career advancement

About us

Exsim Hospitality Berhad is a leading hospitality group with a portfolio of premier hotels and resorts across Malaysia. Our mission is to redefine the guest experience by delivering exceptional service, innovative facilities and unforgettable moments. With a strong focus on sustainability and community engagement, we are dedicated to creating a positive impact on the destinations we serve.