Front Office Assistant

3M BINTANG SDN BHD; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Manhattan Business Hotel TTDI / Damansara Perdana is seeking a front office associate to warmly welcome guests, manage check-ins/outs, and efficiently handle reservations. You will address guest requests, maintain records in the PMS, and coordinate with housekeeping for room status.

Strong English, cash handling, and MS Office skills are essential. The role requires a flexible roster, including morning, afternoon, and night shifts, and a customer‑oriented approach to daily hotel operations.

Qualifications

• Previous experience in a hotel front office or customer service role is preferred.
• Proficient in English (oral and written).
• Good knowledge of MS Office and basic record-keeping.

Responsibilities

• Welcome and process arriving guests and handle departures.
• Address guest feedback, complaints, and special requests promptly.
• Process payments, deposits, and credit card settlements following protocols.
• Manage OTA reservations, amendments, and cancellations.
• Monitor and track guest reviews across OTA platforms.
• Track all incoming reservations via emails, call-ins, walk-ins, and corporate bookings.
• Maintain accurate records within the PMS.
• Coordinate house status and urgent rooms with the housekeeping team.
• Relay maintenance issue reported by the guests.
• Submit daily sales reports to Management.
• Perform other duties and ad-hoc tasks as assigned by Management.

Skills

MS Office

Cash handling

Guest services

Communication skills

Rotating shifts

Education

SPM

Job description

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Manhattan Business Hotel TTDI / Damansara Perdana

Key Responsibilities

Welcome and process arriving guests and handle departures.

Address guest feedback, complaints, and special requests promptly.

Process payments, deposits, and credit card settlements following protocols.

Manage Online Travel Agencies (OTA) reservations, amendments, and cancellations.

Monitor and track guest reviews across OTA platforms.

Track all incoming reservations via emails, call-ins, walk-ins, and corporate bookings.

Maintain accurate records within the Property Management System (PMS).

Coordinate house status and urgent rooms with the housekeeping team.

Relay maintenance issue reported by the guests.

Submit daily sales reports to Management.

Perform other duties and ad-hoc tasks as assigned by Management.

Requirements

Previous experience in a hotel front office or customer service role is preferred.

Good knowledge of MS Office.

Good communication and people skills. Customer service orientation.

Responsible and accurate with cash handling and basic record-keeping.

Willingness to work a rotating roster, including morning, afternoon, and night shifts.

Proficient in English (oral and written).

Minimum SPM - additional qualifications will be a plus.