Front Office Assistant

Kimberley Hotel Georgetown; Penang; On-site; MYR 28,000 - 39,000; Full time

Job summary

Kimberley Hotel Georgetown in Penang invites applications for a front desk role to register guests, assign rooms, and handle reservations. The successful candidate will coordinate with housekeeping on room status and assist with preregistration and room blocking.

The position involves cashier duties, handling charges, payouts, and currency exchange, while delivering excellent guest service and addressing requests promptly.

Qualifications

• Front desk or hotel reception experience preferred.
• Knowledge of hotel reservation systems helpful.
• Ability to handle guest requests professionally and promptly.
• Understanding of cash handling policies and procedures.

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Assist in preregistration and block rooms for reservations.
• Coordinate room status updates with housekeeping for checkouts and arrivals.
• Process guest check-outs and perform cashier-related tasks (charges, payouts, currency exchange).
• Respond to guests’ reviews online and handle any issues gracefully.

Skills

Guest check-in

Reservations

Cash handling

Upselling

Customer service

Job description

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• - Register guests and assigns rooms. Accommodates special requests whenever possible.
• - Assists in preregistration and blocking off rooms for reservations.
• - Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• - Understands room status and room status tracking.
• - Knows room locations, types of rooms available, and room rates.
• - Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• - Knows the location and types of available rooms as well as the activities and services of the property.
• - Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
• - Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• - Knows how to use front office equipment.
• - Process guest check-outs.
• - Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• - Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• - Reports any unusual occurrences or requests to the manager or assistant manager.
• - Knows all safety and emergency procedures, Is aware of accident prevention policies.
• - Responds to guests’ reviews on online platforms.
• - Perform other related duties as required.