FRONT OFFICE ASSISTANT

SENI PUJAAN SDN BHD; Malacca City; On-site; MYR 20,000 - 29,000; Full time

Job summary

Imperial Heritage Hotel Melaka is seeking a Front Office Assistant to warmly greet guests, manage check-ins/check-outs, and handle reservations. You will coordinate with housekeeping to ensure room readiness and provide exceptional service.

Applicants should have customer service experience, strong English communication, and proficiency in hotel software (PMS). The role requires calmness under pressure and excellent organizational abilities, with a professional, guest-focused demeanor.

Qualifications

• Previous front office or customer service experience is preferred.
• Strong English communication, often a second language.
• Proficiency in Microsoft Office and hotel software (PMS).
• Strong organizational skills and a professional appearance.
• Ability to remain calm under pressure and handle emergencies.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs.
• Handle reservations and inquiries via phone, email, or in-person.
• Coordinate with housekeeping to ensure room readiness and resolve guest issues.
• Answer calls, relay messages, and coordinate with staff for special requests.
• Maintain composure during busy periods and address complaints promptly.

Skills

Customer service

Clear communication

Organizational skills

Under pressure

Tools

Microsoft Office

PMS

Job description

A Front Office Assistant is the primary point of contact for hotel guests, responsible for welcoming visitors, managing check-ins/check-outs, handling reservations, and providing exceptional customer service. They maintain accurate guest records, process payments, and coordinate with housekeeping to ensure room readiness.

Key responsibilities

Greet guests warmly, handle check-ins/check-outs, and manage inquiries via phone, email, or in-person

Liaise with housekeeping and maintenance to ensure rooms are ready and guest issues are resolved

Answer, screen, and forward phone calls; relay messages, mail, or special requests to guests and staff

Maintain calm during emergencies or peak periods, handle complaints effectively, and solve problems such as room issues promptly

About you

Previous customer service or front office experience is typically required

Excellent communication in English and often a second language

Proficiency in Microsoft Office and hotel software (e.g., PMS)

Strong organizational skills

Pleasant personality and professional appearance

Ability to work under pressure

Calm under pressure, patient, and detail-oriented

Hospitality & Tourism 101-1,000 employees

Imperial Heritage Hotel, the best hotel in Melaka, located on the vibrant streets of Jalan Merdeka, the strategic location of this Melaka hotel puts Melakas best tourist attractions, historical sites, shopping and entertainment within walking distance. Jonker Street, The Stadhuys, Baba Nyonya Heritage Museum, Christ Church Melaka, Malacca Clock Tower and many more tourist sites are just minutes away from The Imperial Heritage Hotel Melaka.

Imperial Heritage Hotel, the best hotel in Melaka, located on the vibrant streets of Jalan Merdeka, the strategic location of this Melaka hotel puts Melakas best tourist attractions, historical sites, shopping and entertainment within walking distance. Jonker Street, The Stadhuys, Baba Nyonya Heritage Museum, Christ Church Melaka, Malacca Clock Tower and many more tourist sites are just minutes away from The Imperial Heritage Hotel Melaka.

What can I earn as a Front Office Assistant