Front Office Assistant

Johnson Matthey; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a front desk/administrative support professional to ensure smooth front office operations and a welcoming guest experience.

You will greet visitors, answer phones, manage appointments, and assist guests with check-in/check-out, while maintaining high service standards and supporting both internal and external customers.

Qualifications

• Experience in front desk or guest services preferred.
• Strong customer service and communication skills.
• Ability to handle guest requests professionally.

Responsibilities

• Assist in the smooth and efficient running of the Front Office Department and maintain service standards.
• Look after customers—internal and external—and ensure an outstanding guest experience during their stay.
• Greet guests, handle check-in/check-out, and address guest needs per hotel procedures.

Skills

Guest service

Front office

Communication

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The first point of contact for an organization, handling administrative tasks and customer service at the front desk. They greet visitors, answer phones, manage appointments and provide general office support, ensuring a smooth and welcoming environment.

RESPONSIBILITIES:

• 1. Assists in the smooth and efficient running of the Front Office Department and maintain a high and consistent standard of service in line with the administration policies of the Front Office.
• 2. You will be part of the team that looks after our customers – both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests.
• 3. Helping, Greeting guest and assist the guest needed accordingly to hotel procedure.