Front Office Assistant

Tamu Hotel & Suites; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a Front Desk Administration Assistant to support the Front Office and deliver a welcoming guest experience. You will greet visitors, answer phones, manage appointments and provide general office support with professionalism and a service mindset.

Key duties include assisting the Front Office to run smoothly, handling check-in and check-out, and attending to guest requests in line with hotel procedures to ensure every stay is outstanding.

Qualifications

• Basic administrative tasks and front desk experience preferred.
• Excellent customer service and communication skills.
• Ability to greet guests and manage inquiries professionally.

Responsibilities

• Assist in smooth operation of the Front Office and maintain service standards.
• Perform check-in and check-out; attend to guest requests and ensure a welcoming experience.
• Greet guests and assist them as required according to hotel procedures.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The first point of contact for an organization, handling administrative tasks and customer service at the front desk. They greet visitors, answer phones, manage appointments and provide general office support, ensuring a smooth and welcoming environment.

RESPONSIBILITIES:

• 1. Assists in the smooth and efficient running of the Front Office Department and maintain a high and consistent standard of service in line with the administration policies of the Front Office.
• 2. You will be part of the team that looks after our customers – both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests.
• 3. Helping, Greeting guest and assist the guest needed accordingly to hotel procedure.