Front Office Administration Assistant

HEBE CLINIC SDN BHD; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Performance bonus

EPF

SOCSO & EIS

Discounts on treatment/products

Annual leave

Job summary

Hebe Clinic, an aesthetic clinic in Bangsar, Kuala Lumpur, is seeking a reception-focused professional to greet clients, assist with forms, answer inquiries, and manage appointments with confidentiality. The role emphasizes excellent communication, a fast-learning environment, and opportunities to enjoy staff events.

Fresh graduates or those with 1 year in customer service are welcome; fluency in English and Bahasa Malaysia is required, with additional languages a bonus.

Qualifications

• SPM/STPM/A-Level or above required.
• Fresh graduate or 1 year in customer service.
• Fluent in English and Bahasa Malaysia; other languages a bonus.
• Excellent communication and customer relations skills.
• Able to adapt to a fast-paced, dynamic environment.
• Benefits include bonus, EPF, SOCSO & EIS.
• Discounts on treatments and products.
• Annual leave and public holiday benefits.

Responsibilities

• Greet clients and create a welcoming atmosphere.
• Assist clients with forms, ensuring accuracy and confidentiality.
• Answer inquiries about treatments, pricing, and promotions.
• Schedule and confirm appointments with reminders.
• Respond to calls, emails, and social media inquiries with clear information.
• Handle billing and issue receipts/invoices accurately.
• Keep reception area tidy and well-stocked.
• Encourage follow-up bookings and gather testimonials.

Skills

Customer service

Communication skills

Languages: English & BM

Fast learner

Education

SPM/STPM/A-Level or above

Job description

Hebe Clinicis an aesthetic clinic located at Bangsar, Kuala Lumpur. We are committed to providing state of art aesthetic and wellness treatments, combining advanced technology with expert technique for our clients to achieve their desired beauty and wellness goals.

We are looking for passionate and dedicated individuals to join our team and be part of our exciting journey.

What you’ll be doing

Greet clients warmly and create a welcoming atmosphere;

Assist clients in completing necessary forms, ensuring accuracy and confidentiality;

Answer inquiries about treatments, pricing, and promotions professionally and courteously;

Schedule and confirm client appointments with reminders;

Respond promptly to phone calls, emails, and social media messages regarding clinic services with clear information;

Handle billing and payment transactions accurately, issuing receipts and invoices as needed;

Ensure the reception area is tidy, well-stocked, and presentable at all times; and

Encourage clients to book follow-up appointments and share feedback about their experience, gather client testimonials or reviews for marketing purposes.

What we are looking for

Candidates must possess as least SPM/STPM/A-Level and above;

Fresh graduate or with 1 year of working experience in Customer Service field;

Well versed in English and Bahasa Malaysia,proficiency in other languages would be an added advantage;

Good communication and customer relation skills; and

Able to accept a fast learning pace, problem solving and dynamic working environment.

Entitled to a performance bonus, EPF, allowances, SOCSO & EIS;

Employee benefits such as discount to treatment and products;

Regular social events and team-building activities;

Competitive salary depending on experience;

Opportunity to make more via incentive; and

Annual leave and major public holiday off.