VIP Wellness Front Desk Concierge

HireHub; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Medical and Hospitalisation Leave

EIS

Medical Insurance

Training Provided

Allowance Provided

Job summary

HireHub is seeking a friendly front desk associate for a premium wellness centre in Kuala Lumpur. You will manage member arrivals, bookings, payments and inquiries, while delivering a highly personalised guest experience.

Ideal candidates are fluent in English and Bahasa Malaysia, with strong communication and organisational skills, and comfortable handling cash and scheduling across a six‑day rotating week. Previous healthcare or premium hospitality experience is a plus.

Qualifications

• Face‑to‑face customer service experience essential.
• Strong interpersonal and telephone communication skills.
• Highly organised, calm under pressure and detail oriented.
• Confident with payments and daily financial transactions.
• Proficient with computers, booking systems and basic spreadsheets.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Willing to work a six‑day rotating schedule, including weekends.

Responsibilities

• Welcome members and guests, manage arrivals and departures, ensure smooth handovers.
• Be the main contact for premium members with personalised assistance.
• Manage appointments including bookings, rescheduling and waitlists.
• Respond promptly to calls, messages, walk-ins and online inquiries.
• Record inquiries, identify leads and refer to membership team.
• Send reminders and communicate pre‑visit requirements.
• Coordinate flow between consultation, treatment and recovery areas to minimise waits.
• Handle payments, deposits, receipts and invoices; reconcile cash at day end.
• Maintain accurate member profiles and appointment records.
• Coordinate with doctors and staff regarding schedules and VIP arrivals.

Skills

Customer service

Interpersonal communication

Telephone skills

Organisation

Cash handling

Computer literacy

Booking system proficiency

Attention to detail

Tools

Spreadsheets

Booking systems

Job description

HireHub is seeking a friendly front desk associate for a premium wellness centre in Kuala Lumpur. You will manage member arrivals, bookings, payments and inquiries, while delivering a highly personalised guest experience.

Ideal candidates are fluent in English and Bahasa Malaysia, with strong communication and organisational skills, and comfortable handling cash and scheduling across a six‑day rotating week. Previous healthcare or premium hospitality experience is a plus.