Front Desk & Guest Experience Specialist

ISLAND LANDCAP HOSPITALITY SDN. BHD.; Seberang Perai; On-site; MYR 28,000 - 45,000; Full time

Job summary

Grand Orient Hotel in Butterworth, Penang, is seeking a Guest Service Officer to deliver exceptional front desk service. You will welcome guests, manage check-ins/outs, handle reservations, and provide accurate information on hotel facilities and local attractions.

The role requires strong communication, professionalism, and the ability to coordinate with housekeeping and other departments to ensure a seamless guest experience.

Qualifications

• Experience in front desk operations is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle payments and process transactions accurately.

Responsibilities

• Greet guests and check them in/out with efficient service.
• Handle reservations via phone, email, or in person.
• Provide information on hotel services, facilities, and local attractions.
• Coordinate with housekeeping/maintenance to ensure room readiness.
• Maintain accurate guest records in the PMS and update profiles.

Skills

Customer service

Front desk

Reservations

Billing

Communication

Problem solving

Tools

PMS software

Job description

Grand Orient Hotel in Butterworth, Penang, is seeking a Guest Service Officer to deliver exceptional front desk service. You will welcome guests, manage check-ins/outs, handle reservations, and provide accurate information on hotel facilities and local attractions.

The role requires strong communication, professionalism, and the ability to coordinate with housekeeping and other departments to ensure a seamless guest experience.