Front Desk & Facilities Coordinator - Guest Experience

JLL; Malaysia; On-site; MYR 40,000 - 70,000; Full time

Job summary

JLL is seeking a Facilities Administrator to be the welcoming face and backbone of the client’s facility in Kuala Lumpur. You will manage front desk duties, visitor access, meeting room coordination, and office services with attention to security and presentation standards.

You will liaise with facilities teams and vendors to resolve issues, maintain records, and ensure smooth daily operations. This role emphasizes proactive service and professional representation of the organization.

Qualifications

• High school diploma or equivalent required.
• 2+ years in front desk, reception, or facilities coordination.
• Strong communication and interpersonal skills with diverse stakeholders.
• Proficiency in Microsoft Office and quick learning of workplace systems.
• Excellent organizational skills and ability to manage multiple priorities.
• Customer service orientation with proactive problem-solving.
• Professional appearance and demeanor reflecting company standards.

Responsibilities

• Manage front desk operations, greet visitors, answer phones, and direct inquiries.
• Coordinate meeting room bookings, setup, and catering for internal and client meetings.
• Oversee visitor management, registration, badge issuance, and escort coordination.
• Handle mail, courier services, and package distribution accurately and on time.
• Coordinate with maintenance teams and vendors to address issues and schedule repairs.
• Maintain office supplies and vendor relationships to ensure smooth operations.
• Support workplace experience initiatives and employee engagement activities.
• Process work orders and track service requests to completion, sharing updates.
• Maintain records and documentation related to facilities operations and compliance.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Organizational skills

Customer service

Problem-solving

Professional appearance

Education

High school diploma

Associate degree

Tools

Condeco

Robin

Job description

JLL is seeking a Facilities Administrator to be the welcoming face and backbone of the client’s facility in Kuala Lumpur. You will manage front desk duties, visitor access, meeting room coordination, and office services with attention to security and presentation standards.

You will liaise with facilities teams and vendors to resolve issues, maintain records, and ensure smooth daily operations. This role emphasizes proactive service and professional representation of the organization.