Facilities & Front Desk Lead | Stakeholder Champion

JLL; Shah Alam; On-site; MYR 33,000 - 60,000; Full time

Job summary

JLL is seeking a Facilities/Reception role in Shah Alam, Malaysia, reporting to Regional FM. You will provide front desk service, handle inquiries via phone and email, and coordinate facilities support for employees and clients.

You will build strong relationships with stakeholders, ensure a safe and tidy reception area, and assist with event setups and vendor coordination. This role involves day-to-day operations, reporting, and coordination with the regional finance team.

Qualifications

• Provide high standards of front desk service, telephone and email communication.
• Respond to inquiries and resolve issues promptly.
• Attend to employee inquiries and concerns regarding facility issues.
• Ensure all requests are timely met.
• Build relationships and be the JLL go-to person for stakeholders, associates, landlord and client.
• Manage Client & stakeholders satisfaction through facilities management and workplace engagement activities.
• Provide event and meeting room setup and catering support.
• Liaise with courier services and daily mailbox tasks.
• Create Work Orders in Corrigo and ensure timely closure within SLA.

Responsibilities

• Build relationships with stakeholders and act as the JLL go-to person for facilities & workplace support.
• Ensure reception, common areas and meeting rooms are tidy and hazard-free.
• Prepare and coordinate event setups, catering and meetings.
• Monitor procurement and vendor compliance with contract terms and client processes.
• Collaborate with regional finance for monthly accruals and budgets.
• Maintain HSSE documentation and ensure permits to work are submitted for approvals.
• Generate monthly operations reports and track O&M metrics.

Skills

Front desk service

Phone & email communication

Issue resolution

Stakeholder liaison

Facilities management

Event setup

Vendor coordination

Budget tracking

HSSE adherence

Tools

Corrigo

Job description

JLL is seeking a Facilities/Reception role in Shah Alam, Malaysia, reporting to Regional FM. You will provide front desk service, handle inquiries via phone and email, and coordinate facilities support for employees and clients.

You will build strong relationships with stakeholders, ensure a safe and tidy reception area, and assist with event setups and vendor coordination. This role involves day-to-day operations, reporting, and coordination with the regional finance team.